Address and telephone numbers.
Financial Data includes Mobile Financial Service account, bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes the internet protocol (IP) address of your device, details of the cookies on your device, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our Site / App.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, reviews, feedback and survey responses.
Usage Data includes information about how you use our Site / App, products and services.
Marketing and Communications Data includes your preferences in receiving marketing communications from us and our third-parties and your communication preferences.
We also collect, use and share “Aggregated Data”. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not reveal your identity. For example, we may aggregate our users’ Usage Data to calculate the percentage of those users accessing a specific Site / App feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Notice.
We do not collect any “Special Category Data” about you. Special Category Data includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership and information about your health, genetic or biometric data. Nor do we collect any information about criminal convictions and offences.
Automated technologies or interactions
We may also collect and process the following data automatically when you use our Site / App:
- the internet protocol (IP) address of your device, your login information, details of the type of device you use, a unique device identifier (for example, your device's IMEI number, the MAC address of your device's wireless network interface, or the mobile phone number used by your device), mobile network information, your browser type and version, your time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site / App (including date and time), products you viewed or searched for, page response times, download errors and bugs, the length of your visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the Site / App and any phone number used to call our customer service number;
- information stored on your device which you consent to share with us (such as contact information, friend lists, login information, photos, videos or other digital content) (you can typically turn off this functionality at any time by changing the relevant settings for the App on your device);
- any details of your current location which you consent to share with us (you can typically turn off this functionality at any time by turning off the ‘location services’ settings for the App on your device); and
- information provided to us by third-parties (including, for example, business partners, sub-contractors in technical, Wi-Fi, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies).
Cookies Policy
- We may also receive Technical Data about you if you visit other websites employing our cookies,
How We Use Your Personal Data
- Managing Orders: To process, deliver and provide customer support in respect of your order, which will include:
(a) confirming that you are old enough to order age-restricted products from our Site / App;
(b) should we feel it is necessary to do so, checking the validity of any credit or debit card presented for payment, its credit status in relation to the value of the relevant order and whether the address data of the purchaser is correct;
(c) contacting you to confirm the dispatch of, arranging the delivery of, arranging the return of, or otherwise discussing, products which you order from our Site / App;
(d) managing feedback in respect of orders, deliveries and returns;
(e) managing payments, fees and charges;
(f) collecting and recovering money owed to us; and
(g) providing customer support in relation to the status of your order.
Types of Data: This will require us to use your: (a) Identity; (b) Contact; (c) Financial; and (d) Transaction data.
Basis for processing: This processing is both necessary for the performance of a contract with you and in accordance with our legitimate interests (to properly manage and process orders we receive).
Third-Parties Involved: Selected third-parties involved with:
(a) payment processing;
(b) the supply of our products and the management of warranty claims;
(c) our customer support; and
(d) our warehousing, haulage and delivery services
